English service language lectures is most likely an English lesson. We gone through a lot of inflight situations that might happen between pax and us. For example, how to deal with "main course run out of choices", "pax not to fasten the seat belt before take-off", "pax is suspected that he/she smokes in the lavatory", etc. We learned how to use appropriate service language with reasons, empathy, alternatives, closing, etc.
Actually not a hard one, but I still have to get used to those standard wordings.
That means need more practice!!
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