* A Brand New Start - CX FA (Interview) *

After being FA in Draginair for 2.5 years, it is time to have a change - Look for the real crew life. I would like to have a brief sharing about my CX FA interview, together with my tiny tips =)

CX Training

1. Phone Interview:
Personnel calls you in Cantonese at the very beginning. Then they will ask you to have self introduction in English for 2-3 mins. Do prepare pen and paper for jotting important information for 1st interview.

*Tips: If you have prepared some short sentences or cue cards. Do take them before you answer the phone call.


2. First Interview:
My time slot was 9am. Approximately 50 people in a room for having a career briefing first.
--> Group Discussion: Around 15 people in a room. 5 people as a small group will be given a topic. We have 5 mins for discussion among groupmates. Then everyone of us has 1 min to present.

*Tips: Focus on time management. Do not use up 5 mins to discuss the points. Do encourage your groupmates to divide parts for presenting at the last minute.


3. Second Interview:
After waiting for 45mins, the 2nd interview, role play started.
--> Role Play: 8 people in a room and separated into 4 people in a small group. Pairs are formed. Different situation cards are given to each pair. Then take turns to act as customers and service providers to solve the situations. If you pass this part as well, they will give you the final interview time slot.

*Tips: Ways to solve the "situation/problem" should include "Apology - Say sorry", "Alternatives- Offer some other choices/compensations" and "Follow-up - promise how to do better next time".


4. English Test
Computer-based with two parts including listening. Around 100 questions in total. Like Secondary school public exam, it includes comprehension, matching, fill in the blanks etc.

*Tips: Know your disadvantage in advance. E.g. Im not good at comprehension. Therefore, I do this part quickly and go back to this part when i have time left.


5. Final Interview (normally held on few days after your 1st/2nd interview)
Question types depend on your educational/ working background. If your working experience related to customer service, they will focus on your customer situation handling more. E.g Ask you to share one of your memorable serving experience/ one difficulty on your previous job. Then some follow-up questions will be asked.

*Tips: Prepare 2-3 cases related to customer service that you encountered. Do elaborate more when you share the case.


6. Mandarin Test
Computer-based with two parts including listening and speaking. Your pin-yin prounciation of simple words and 3-minute discussion will be recorded.

*Tips: Keep calm and speak slowly as i think that time is sufficient.


And then wait for Body Check call (BC call).


7. Body Check
- Blood Test
- Blood pressure measure
- Urine test
- X-ray
- Eye test
- Ear test
- Weight and height
- Doctor meeting


Then wait for offer call. Good luck!  =)